And now the real work begins. We often find that users want more training on the tools they are currently using but they aren’t taking the training currently provided by the company. Our job is to find out why and we start by pursuing a hunch that the training you are currently providing isn’t based on an end-to-end business scenario to teach the student how to do one task from start to finish.
One of the things we’ll teach you how to do is how to implement a bit more PR into your IT messages which ultimately advertises other services that you provide like hands-on learning. Believe it or not, people need to be invited to training. It’s natural for users to expect to be trained but not for the reason that you think. People who don’t want to change will make a lot of excuses for why they should be allowed to opt out of change. In companies who have not consistently delivered training, their employees have learned to use the excuse, “I haven’t been trained” to justify why they are lagging behind. Training then becomes an opportunity to rebel against the new controls being enforced. If you schedule it, they still won’t come.
But if you advertise it and market it just as you would a new or improved product, then you make people see the value of attending hands-on learning. Business scenarios are not training. They are demonstrations that show users how the new tools can help them do their jobs better. These hands-off sessions drive people into hands-on learning courses that you may already be paying for via an agreement with a large instructor-led training company. Again, we will help you return on that investment or work with you to develop hands-on learning sessions and job aids to assist users after they buy into the change scenario.